Information

Casa Kathryn is a privately owned holiday home in Playa Blanca, Lanzarote. It is owned by Jane and Ashley, who live in the UK.

The property is managed by Brett and Jodie from Playa Blanca Property services, who coordinate bookings, changeovers, cleaning and repairs. They live locally and are available if you have any issues during your stay.

Casa Kathryn is listed and can be booked on VRBO (property# 11914425), but if you book here (via the contact page) you may get a lower price. We also offer discounts to returning customers who book directly with us.

Your stay includes a guest welcome pack (which includes water, tea, coffee, UHT milk and wine), towels and laundry. If the stay is over 10 days, there is an interim clean, fresh towels and laundry every 7 days.

Rental Rates. T & Cs, Privacy

The standard rate is £124 / €148 per night except over Xmas and new year when it is £134 / €160 per night.

Minimum booking is for 7 nights, so expect to pay around £868 / €1,041 for a week's stay (for all other dates not listed in Rental Rates Table below).

If you want the pool heating, we charge an extra £15.00/€18.00 per day as Lanzarote electricity is very expensive. You probably don't need this during the summer.

Rates are based on 4 guests; (minimum 7 days except where indicated), additional guests £13 / €15.60 per night. (max 6 guests).

Children under 2 - no charge.

Refundable Damage Deposit £150 / €180.

Services such as additional cleans or replacement towels / linen are available at an additional charge.

Rates are subject to change until reservation is confirmed.

Changeover Day:

There is no set day for arrivals and departures. Check-in is from 15:00pm and check-out is by 10:00am.

If we have a gap in our bookings we will let you know if an early check-in or late check-out is possible.

A booking deposit of £150 / €180 per week (or part week) is required to reserve the villa.

We also require a £150 / €180 refundable security/damage deposit which will be returned after your stay has finished.

The booking deposit is required at the time of booking and the damage deposit and balance are due two months before arrival.

Rental Rates Table

For Euros we are working on a conversion rate of 1.2 Euros (€) per UK Pound (£)

Rental rates are for the entire property and exclude pool heating.

Pool heating is £15/€118 per day.

This assumes 4 guests. Additional guests are £13/€15.60 per night (max 6 guests).

Description	From	To	Daily cost	Cost for 7 nights	Discount for >4 weeks
Standard rate	-	-	£140.00 / €168.00	£980.00 / €1,176.00	-5%
April	1st April	30th April	£145.00 / €174.00	£1,045.00 / €1,218.00	-5%
Summer	1st July	31st August	£165.00 / €198.00	£1,155.00 / €1,386.00	-5%
Xmas/New Year	20th December	11th January	£170.00 / €204.00	£1,190.00 / €1,428.00	-

Terms and Conditions

(1) Cancellations

If guests cancel more than two months prior to arrival, the deposit is fully refundable. If there is less than two months to the arrival date we cannot issue a refund (sorry).

Please ensure you take out holiday insurance when you book.

If there is a change in the ownership of the property, we will endeavour to transfer your booking to the new owners.

(2) Deposits and additional requests:

You will need to pay a booking deposit of £150 / €180 for each week (or part of week) of your stay, so a 4-week booking will require a deposit of £600 / €720. This must be paid at the time of booking to secure your reservation. If the booking is more than 2 months prior to your stay and you need to cancel, your deposit is fully refundable. If you need to cancel with less than 2 months to your stay, the deposit will not be refundable. All bookings (other than last minute ones (under 7 days)) have a 48-hour cooling off period where we will refund your payment(s).

You will need to pay a damages deposit of £150 / €180 for each booking. This will be fully refundable after you have left, and we have validated that there has been no significant damage. We will not charge you for minor damage, such as the odd broken glass, and would appreciate you telling us about damages so we can rectify them quickly.

For an additional fee we can provide an enhanced welcome pack (containing more supplies), more frequent cleans or linen changes, mid-week pool cleans, etc. Please ask for prices while making your booking.

(3) Payment of Balance:

Your outstanding balance and damages deposit should reach us two calendar months before your first night's stay. We only accept bank transfers (sorry) but can provide a UK or Spanish account number.

If you have made a late booking by immediately paying your full balance, there is a 48-hour cooling off period. This period begins from when we receive the balance. If you retain your booking beyond the 48-hours you are agreeing to the terms and conditions. During the 48-hour cooling off period you are entitled to a full refund if you decide to cancel your booking.

(4) Checking in:

A few days before your arrival (and after all payment has been received) you will receive a check-in email from info@playablancapropertyservices.com. This will provide details about the arrival process including door access codes, emergency numbers, etc.

You will also receive a request to register yourself and your guests with the Lanzarote authorities. This is a legal requirement, and you will be asked for identity (passport) and flight details.

(5) Insurance:

It is a condition of booking that you and all members of your party have comprehensive travel insurance cover and that it is adequate for your needs. Your policy of insurance should provide cover for personal injury, death, medical and repatriation costs. The insurance should cover you and all members of your party for loss of baggage and valuables, personal liability, delay, cancellation, curtailment, missed departure and legal expenses. If you suffer from a disability or medical condition you should disclose this to the insurers. For those who participate in sports and activities whilst on holiday that have been arranged independently, it should be understood that participation is at the individual's own risk and, it is your responsibility to obtain the relevant insurance. You and all members of your party should be covered by your insurance to use a private swimming pool with no lifeguard in attendance. Note that special insurance may be required if you intend to scuba dive or undertake any other dangerous or sports activities. Please keep your insurance details with you whilst on holiday.

(6) Scope of our agreement:

We are only responsible for the Villa.

You are responsible for your transport to the Villa. We cannot be held responsible for flight delays, missed connections, etc. These events should be covered by your holiday insurance.

If you book excursions, car hire, etc., locally, your contract is with the local company providing the service and not the villa owners.

(7) Swimming pool and outdoor areas:

The swimming pool is there for you to enjoy. It is private, which means it is for your sole use, and you are responsible for the safety of anyone using it during your stay. Strictly no diving into the pool and all infants and children must be supervised by you at all times. The pool filter and pump housing is strictly out of bounds to guests. There is a net to fish out unwanted items. The pool is cleaned once a week, usually on the same day of the week. This means your day of arrival will not always be the day after cleaning. Therefore, there may have been a few days dust accumulation upon your arrival, however you may still use the pool in this condition. Mid-week pool cleans, if requested by guests, will incur an additional charge which may be paid by bank transfer or deducted from the damages deposit refund. Guests agree to accept the outdoor areas and outdoor furniture in the condition that the previous guests left them and you agree to leave it in a reasonable condition for future guests.

During the winter months there will be an additional heating charge of £15/€18.00 per day. If you do not want the pool heated then please tell as the time of booking and we will not add this charge.

(8) General:

The rental agreement is for a pre-paid self-catering property. The domestic water is desalinated seawater therefore I advise all guests to drink bottled water only. The use of the villa, grounds and all equipment is at your own risk. For you own safety please memorise the telephone number for the emergency services which is 112. Please be aware that the operator may not speak English. There is no air conditioning or heating system in the villa, as these are not usually necessary. The bedrooms and the lounge have ceiling fans.

(9) Description on website:

Walking times quoted are approximate, for example, someone walking to the seafront at a good pace without being distracted could do it in 3 minutes. However, a family of 6 would take longer. The climate in the south of Lanzarote is very dry with many sunshine hours. However, we cannot guarantee good weather. Due to the dry climate, the surrounding terrain is dry. The description of the views from the property are purely the opinion of the owner.

(10) Cleaning and Maid services:

For stays over 10 days there will be an intermediate clean and replacement towels / linen every 7 days.

If you require additional items, these may be provided at an additional cost. Guests agree to use dishwasher tablets when using the dishwasher. Normally there will be some tablets remaining from the previous guests, if not, they can be purchased from the nearby supermarket. As the dishwasher is a small model half a tablet is sufficient. There is a washing machine for guests use. Guests agree to use washing machine detergent. Normally there will be some detergent remaining from the previous guests, if not, it can be purchased from the nearby supermarket. Your rental fee includes a basic preparation to the inside of the villa and a weekly bed linen and towel change for guests staying ten nights or more. The preparation will include: laundered bed linen for enough beds to accommodate the number of guests in your party, laundered towels and a basic clean. The linen is laundered using a normal domestic washing machine, it is not laundered by a professional laundry service. Normally the property will be prepared on the day of your arrival, however if we do not have back-to-back bookings the property may have been prepared one or two days before your arrival. If guests use all the toilet rolls, we initially supply, they will need to purchase additional supplies from the nearby supermarket. The word 'linen' has been used purely to describe the general bed sheets, coverings and pillowcases, these items may not be made from linen.

Additional Housekeeping requested calls for urgent essential maintenance are provided free of charge. Additional housekeeping requested calls for other issues may incur additional housekeeping charges which will be passed on to guests to be paid by bank transfer or deduction from damages deposit refunds.

(11) Hygiene:

Guests agree to dispose of their waste on a regular basis by taking it to the recycling bins allocated to the villa. There are separate bins for plastic, glass, paper and a general use bin. These bins can be found by turning left out of the front door and then left again at the corner. It is very important not to let waste build up inside properties on the Canary Islands because of insects such as beetles and cockroaches. They can never be completely eradicated but the disposal of waste on a daily basis helps a lot. Guests agree to dispose of all waste in bin liners or plastic bags. If there are none remaining from previous guests, they can be purchased from the nearby supermarket.

(12) Barbecue

The Barbecue may be used for the preparation of food during your stay. Care must be taken when the barbecue is used. During your stay and before you vacate the villa the barbecue and grill must be cleaned by guests and left ready for the next guests. Failure by guests to the clean the barbecue and grill before they vacate the villa will incur a £30 / €36 cleaning charge which will be deducted and retained from the damages deposit refund. Use of the barbecue is at the guests own risk.

(13) The Location:

The property is not isolated or remote. It is located in the Urbanised area of San Marcial de Rubicon, in the town of Playa Blanca on the main Avenida Papagayo. Immediately surrounding the property are the following: to the front is Avenida Papagayo, to one side is open land, to the other side is the neighbour's adjoining property and to the rear and 4 metres lower in elevation is a residential garden and a parking area. We accept no responsibility for any activities or aesthetics beyond these areas. We accept no responsibility for any actions or activities of any of the neighbours. If you have any grievances with the neighbours, you must contact them directly. To the rear of the garden is a one metre high wall, on the other side is a four metre drop onto a hard surface. Please ensure children and infants do not climb on this wall.

Occasionally the Canaries experience siroccos. These are winds from the Sahara desert that can bring with them an increase in temperature and a certain amount of sand / dust. There is also a drop in air quality.

(14) Information Book:

The owner cannot guarantee the accuracy, authenticity or legitimacy of any of the information supplied in the information book at the villa (or on this website). The owner accepts no liability for any incorrect information within the information book.

(15) Star rating:

The villa has no official rating or star rating and is a privately owned property. Therefore, the star rating is zero (this is separate from the VRBO rating system). As you are renting privately from the owner there is a limited support system and no holiday rep services. For example: If something stops working, it might only be possible to replace it when there is a gap in the rental bookings, which may be after your departure. However, essential repairs can be arranged, for example: reinstating running water to the villa. Repairs to the pool and pool equipment are classed as non-essential.

(16) Photographs on website:

All of the photographs on the website were taken by the owner with a digital camera. Some of the soft furnishings may differ from the ones used in the photographs. Any food, drink or flowers used in the photographs have been used purely for aesthetic purposes and will not be available to the guests. The outdoor and indoor furniture, furnishings, table ware and accessories may vary from the photographs and description including sun loungers and sun lounger mattresses. The villa was specifically dressed to present it in the best possible way for the photographs on the adverts and websites. Some photos have had digital effects added and enhancements used. A certain amount of zoom has been used on some of the photographs which can have the effect of foreshortening the distance between the background and foreground. The photographs are representational of the property and do not indicate the exact look of the property. Google Streetview is now available to see the wider area around the property. It is the renter’s responsibility to research the local area using Google Streetview when deciding if the property is appropriate for them.

(17) Maintenance:

It may be necessary to carry out essential maintenance during your stay. If essential maintenance is needed, you agree to allow access to the maintenance staff. As the villa has a private pool, any work needed to maintain the pool is considered essential.

(18) Problems with your stay:

You must speak to Brett by calling the contact number provided immediately and give us reasonable time to resolve any issues whilst you are at the villa. If for some reason you cannot get through, you must make a reasonable amount of attempts to speak to the management company using the phone numbers provided. It is unreasonable to take no action whilst on holiday, but then to write a letter, send an email or telephone through a complaint upon your return.

For any enquiries, please see the Contact Us page.